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Scott Allen's avatar

It's funny — I know what you say here to be true, and this is the approach I use in my business. I get a lot of positive feedback on our why, and constantly have customers telling us they chose to go with us because of that.

But I guess I'm a jaded old fart. I'll listen to your why, out of courtesy, but I want to know the what and the how. About the worst thing you can do trying to sell me something is start telling me about all the benefits before you've even told me how it works and how it's differentiated. Don't waste my time up front with the warm fuzzies — we can get to that later if you actually grab my interest with the details.

Good thing I know I'm not my customer. :-)

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